A step by step procedure on how we operate here at Petway Shipping. The various procedures that we follow to registering your parcel, right to the point of delivering it to it’s destination.
WHAT WE OFFER
HOW IT WORKS
Planning & Process
QUESTIONS & ANSWERS
Frequently Asked Questions
To which destinations am I able to ship with Petway Shipping?
What happens after I've placed a booking?
Which carriers does Select Petway Shipping offer?
We offer the services of the world’s leading carriers and transporters. Depending on the specifications, features and destination of your shipment, we can quote you very interesting rates as well as – in general – the best offer. We present a complete range of services for each quote application.
We state the best service first, followed by all other possible options. This is especially helpful if you want short lead-times (e.g. the next day before 09.00, 10.00 of 12.00 noon)
What are your office hours?
You can call us from Monday to Friday, 07.00 – 23.00 and on Saturday and Sunday from 07:00-18:00.
Does Select Courier offer air and ocean freight services?
How can I contact Petway Shipping?
You can contact us in different ways:
By phone: +1 (916)-905-4254
By Email: firstname.lastname@example.org
You can also use our contact form. After you submitted a support request, we will contact you as soon as possible.
Can I track all shipments?
When you log onto our website and go to Shipment Tracking, you’ll see real-time updates of your shipments. This ensures that you have full visibility of your shipments. It also enables you to identify problems without having to wait for an unhappy customer to call. We also offer a Track & Trace function, which helps you monitor a specific shipment. You can provide your customer with the reference number of your shipment and a link to Keyway Shipping, which helps them trace the shipment themselves.
Do you offer insurance?
Yes. We offer insurance on shipments of general goods, fragile goods and even shipments of notebooks, tablets and mobile phones. Contact our customer support for the exact insurance fees.
We advise you to read our terms and conditions to ensure yourself if and/or which specifications comply with your wishes.
In which situations can I file for a claim?
Do I pay extra for using Petway Shipping?
No, you do not. There is also no surcharge for using Petway Shipping. The only expenses related to your shipments through Petway Shipping are the costs of selected logistics services.
In most cases, you will save money by using Petway Shipping. We do not charge any fees for subscriptions and start-up costs. You are also not required to use our tool if you have a registered profile and there is no obligation for you to send anything if you don’t want to (however, if you want to really know how Petway Shipping makes shipping awesome, we kindly encourage you to give it a try.)
Let Us Help You to Find a Solution That Meets Your Needs
Tell us what you need, we’ll give you the best quality and service you’ll ever require.